FAQ – Energy Buying

Fixed Energy Purchasing

If you want peace of mind and budget certainty then we suggest that you adopt a 'fixed' price strategy. This approach is what the majority of our clients use as it enables them to know exactly what their costs are during the term of the contract, safe in the knowledge that if energy costs rise, the price won't change.

How we've helped others switch to a better business energy tariff

  • We're here to support you by finding the best energy prices
  • We've helped businesses switch and save money
  • We promise to beat your renewal quote

Q & A

What is a Letter of Authority or LOA?

The Letter of Authority (LoA) is a key element when it comes to switching your energy tariff. It allows a third party intermediary (Broker) to purchase energy and liaise with your current supplier on your behalf.

Following a standard format, a Letter of Authority must provide in-depth details of the parties involved. This ensures that both parties are made aware of each other obligations and commitments.

Why do we need Letters of Authority?

Our job is to provide your business with a competitive quote, but before we can do that we need your permission. We can only help you compare energy prices by providing your existing supplier with a Letter of Authority, signed by you.

An LoA also gives us the authority to manage any administrative tasks on your behalf, taking the hassle out of finding energy rates that work for you.

Once we have this, our team can then do make sure that your switch goes through without any complications or delays so you can focus on running your business.

What if I need to make a complaint?

As with most businesses, there will be times when things don’t go to plan and, despite our best efforts, you may wish to register a complaint with us.

For all complaints, we strive to resolve the issue appropriately and professionally and to the satisfaction of our clients. We take a positive approach to dealing with complaints as they can be an effective way for us to learn by experience and to improve our standards of service delivery.

However, cases where a client feels that their dispute has not been rectified completely and to their satisfaction, then DEP requests that the client should follow our complaints procedure. The aim of this process is to provide a framework by which people wishing to complain to us can do so easily and DEP commit to dealing with complaints quickly and fairly.

Click here for full details of our customer complaints process.


Ofgem is the Office of Gas and Electricity Markets. They are a non-ministerial government department and an independent National Regulatory Authority, recognised by EU Directives. Their principal objective is to protect the interests of existing and future electricity and gas consumers.

The Carbon Trust


The Carbon Trust provide specialist support to business and the public sector to help cut carbon emissions, save energy and commercialise low carbon technologies.

The Woodland Trust


The Woodland Trust is the largest woodland conservation charity in the United Kingdom concerned with the creation, protection, and restoration of native woodland heritage. It has planted over 43 million trees since 1972.